HELP

Instructions, FAQs, Contacts, etc.

Refurbished devices instruction manuals

Find all manuals for the products we sell below.

Frequently asked questions

ARE THE SECOND-HAND MOBILES UNLOCKED?

Yes, all reconditioned smartphones sold by Recommerce are unlocked.

ARE YOUR SECOND-HAND MOBILES SOLD WITH A SUBSCRIPTION, A SIM CARD OR A PLAN?

No – unless otherwise indicated on the reseller’s site, mobiles are sold without SIM cards and are unlocked (not tied to any operator).

HOW LONG WILL DELIVERY TAKE?

We will send your order within 48 working hours at the latest from when your online order is confirmed. In most cases, it takes carriers less than 48 hours to deliver the product to your home or a collection point.

WHAT DO I HAVE TO DO WHEN I RECEIVE THE PARCEL?

When you receive a parcel, ensure that you check the general condition of the parcel and the security tape, in the presence of the postal or delivery employee. If you have the slightest doubt or concern, make sure you check the contents of the parcel in the presence of the delivery employee.

HOW CAN I TRACK MY ORDER?

You can track your order from the partner shop where you placed your order. To log in, type in the order number from your confirmation email as well as the email address that you gave when you made your account.

When your parcel is sent, you will receive an email with a tracking number from the carrier which will enable you to track the parcel from our warehouses to your home or collection point.

WHEN WILL MY PAYMENT BE TAKEN?

Your account will be debited as soon as your online order is confirmed.

HOW DOES THE WARRANTY WORK?

Our reconditioned smartphones and accessories enjoy a commercial warranty which covers the product in the event of non-conformity. This warranty is limited to replacing the purchased product with another reconditioned product from an equivalent range (see the detailed warranty conditions on our partners’ shops)

HOW LONG DO I HAVE TO CANCEL?

In accordance with legal provisions, you have 14 clear days from receiving your order from our partner’s site to inform Recommerce that you want to cancel your purchase. After this time, you no longer have the option to cancel or be reimbursed for your order.

I WANT TO MAKE A CLAIM UNDER THE WARRANTY. HOW DO I DO THIS?

If your device stops working, it will be exchanged. To arrange for this, make a warranty claim by contacting Recommerce customer service by email. Details of the returns and exchange procedure will be sent to you. Accessories are also covered by an equivalent warranty.

If you bought your Recommerce device in a shop, you need to ask this shop directly about the warranty procedure.

WHO IS RECOMMERCE?

Recommerce is a brand of Recommerce Solutions, the European specialist in take-back and resale of second-hand mobiles.

WHEN AND HOW CAN I CONTACT RECOMMERCE?

Recommerce customer service is open from Monday to Saturday from 9am to 6pm. To contact us, use the contact form at the bottom of this page. Our teams will get back to you as soon as possible

WHAT IS A RECONDITIONED SMARTPHONE?

A Recommerce reconditioned smartphone is one which has already had a first life. After collecting it from its first owner, we clean it, then one of our teams of qualified technicians performs a detailed technical assessment. All functions are tested and confirmed. All data from the previous user is deleted. The screen will not be scratched in any way but the cover may show some superficial signs of wear (micro-scratches) from previous careful use of the device.

ARE YOUR MOBILE PHONES SOLD WITH THEIR ACCESSORIES?

Yes, all of our products are delivered with compatible accessories: battery, charger, hands-free kit and USB cable.

WHERE CAN I FIND TECHNICAL INFORMATION ABOUT A MOBILE?

Find all user manuals for Recommerce products on the partner shop from which you bought the product, or directly in the help section of this site

CONTACT A RECOMMERCE EXPERT

Need help? Our team is at your disposal to answer your questions.

Contactez-nous

Une question ? Envoyez-nous un e-mail. Nos équipes y répondent du lundi au samedi de 9h00 à 18h00.

Not readable? Change text. captcha txt